Privacy Policy

Effective Date: [01/02/25]

At LPD TRADE LTD (“we”, “us”, “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lpd-trade.eu/ and when you purchase products from us. We are committed to complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Bulgarian laws.

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the site or use our services.

1. Data Controller

The data controller responsible for your personal data is:

LPD TRADE LTD
26 Traiko Kitanchev St., fl. 2, ap. 6
Burgas, 8000
Bulgaria
Email: support@lpd-trade.eu

2. Information We Collect

We collect only the information necessary to process and deliver your orders, including:

Full name
Billing and shipping addresses
Email address
Phone number

Additionally, when you visit our website, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies to optimize your experience (see Section 6: Cookies and Tracking Technologies).

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide you with customer support
Communicate with you regarding your order
Improve and optimize our website
Comply with legal obligations

We do not use your information for unsolicited marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: to fulfill the sales contract with you
Legal obligations: to comply with applicable laws and regulations
Legitimate interests: to manage and improve our services (e.g., website analytics)

5. Sharing Your Information

We share your personal data only where necessary with trusted third parties:

Shipping companies for delivering your orders
CRM systems for order management and customer support
Analytics providers (Google Analytics, Meta Pixel) to understand and improve website usage

We do not sell, rent, or trade your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the website operates properly
Analyze website traffic (via Google Analytics)
Improve our advertising (via Meta Pixel)

You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we keep order-related information for at least 5 years to comply with tax and accounting obligations.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Access: You can request access to your data.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure (“Right to be forgotten”): You can request deletion of your data under certain circumstances.
Restriction of Processing: You can ask us to limit the use of your data.
Data Portability: You can request to receive your data in a structured, machine-readable format.
Objection: You can object to certain types of processing.
Withdraw Consent: If we process data based on your consent, you may withdraw it at any time.

We will respond to your request within 14 days.

To exercise any of these rights, please contact us at: support@lpd-trade.eu

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

10. International Data Transfers

We primarily process your data within the European Union. If data is transferred outside the EU, we ensure adequate protection is in place, such as Standard Contractual Clauses.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have collected such information without verifiable parental consent, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review it periodically. The “Effective Date” at the top will indicate when it was last updated.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at: